Privacy Policy

Last updated: April 2026

A1CarWash ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of information when you interact with A1CarWash:

• Personal Identification: Name, email address, phone number, and postal address when you register, book a service, or contact us.
• Booking & Transaction Data: Service history, booking dates, vehicle details, and payment records (we do not store full card numbers).
• Loyalty Program Data: Points balance, redemption history, tier status, and QR code usage logs.
• Usage Data: IP address, browser type, pages visited, referral source, and time spent on the site via cookies and analytics tools.
• Communications: Any messages, feedback, or enquiries you send us via email, phone, or our contact form.

2. How We Use Your Information

We use the information we collect to:

• Process and manage your service bookings.
• Operate and improve the A1CarWash Loyalty Program, including tracking points and rewards.
• Send booking confirmations, service reminders, and important account updates.
• Send marketing communications and promotions (only with your consent; you may opt out at any time).
• Improve our website, services, and customer experience through analytics.
• Comply with legal obligations and enforce our Terms & Conditions.

3. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files placed on your device that help us remember your preferences and understand how you use our site. You may disable cookies in your browser settings; however, some features of the site may not function correctly without them.

We use the following types of cookies:

• Essential Cookies: Required for the site to function (e.g. login sessions, booking flow).
• Analytics Cookies: Help us understand traffic patterns and improve our content (e.g. Google Analytics).
• Marketing Cookies: Used to serve relevant advertisements and track campaign performance.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share data only in the following circumstances:

• Service Providers: Trusted vendors who assist us with payments, email delivery, analytics, and customer support — bound by confidentiality agreements.
• Legal Requirements: When required by law, court order, or government authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, customer data may be transferred as part of that transaction.

5. Data Security

We implement industry-standard technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmissions are encrypted via HTTPS/TLS. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Loyalty account data is retained while your account is active and for up to 2 years after closure.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the data we hold about you.
• Correction: Ask us to update inaccurate or incomplete information.
• Deletion:Request that we delete your personal data ("right to be forgotten"), subject to legal retention requirements.
• Portability: Receive your data in a structured, machine-readable format.
• Opt-Out: Unsubscribe from marketing communications at any time using the link in any email or by contacting us directly.

To exercise any of these rights, contact us at management@a1carwash.co.uk.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before submitting any information.

9. Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised "Last updated" date. Continued use of our services after any changes constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us:

• Email: management@a1carwash.co.uk
• Phone: +44 7383 330232
• Address: 123 Shine Street, Los Angeles, CA